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As a Renewals Programs UX specialist, you will shape the end-to-end renewal experience for Salesforce customers, focusing on usability, accessibility, and business impact. You will collaborate with product managers, engineers, and data teams to define requirements, create wireframes and prototypes, and conduct usability testing. You will own renewal workflows, onboarding experiences for renewals, and integrations with billing and CRM systems, translating customer insights into design decisions. This role blends research, design, and cross-functional collaboration to drive customer value and retention.