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Trading Support Specialist - VIP & Institutional (EU)

at Binance

Mid LevelNo visa sponsorshipweb3-crypto-blockchain

Posted 11 hours ago

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Compensation: Not specified
City: Not specified
Country: Not specified

Binance is seeking a Trading Support Specialist for VIP & Institutional clients in the EU to provide dedicated, timely support across Binance products, including API usage, and to be the frontline for account and system issues. You will coordinate with internal teams, gather client feedback, and communicate product updates to VIP customers. The role supports client growth and requires strong problem-solving and cross-department communication; on-call rotation and bilingual English/Mandarin are required or preferred, with API trading experience a plus.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About Binance VIP & Institutional Team

Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants, including individual traders, high-frequency trading (HFT) and proprietary trading firms, hedge funds, asset managers and family offices, market makers and brokers, investment banks, corporations, fintech firms, and more. Join us to be part of a team that provides top-tier services to the most influential players in the crypto industry.

Responsibilities

Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
Being the first line support for all account and system related issuesServe as the representative of VIP customers to internal teams including account, finance, risk and products
Collect customer feedback and manage projects to realise the product change requirements
Provide system and product updates to customers to ensure they are aware of all the major changes in time

Requirements

Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes
Playing a client manager role and able to support client’s growth and business developmentUnderstanding of crypto derivative trading products
Outstanding problem solving skills with the ability to resolve issues under high pressure
Excellent communication skills to facilitate cross departmental communication
Able to participate in an on-call rotation, as required by the business
Bilingual English/Mandarin is mandatory to coordinate with overseas partners and stakeholders
Hands-on experience in API trading is a strong plus
Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus
Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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